Privacy Policy

Information we may collect

When you use an online casino website, different types of information may be collected or provided. The information handled will depend on the services you use, the actions you take and the requirements that apply to online gambling services. We try to collect information that is relevant to providing and protecting the service rather than information that is unrelated to your account.

Account and identity information

• Your name, date of birth, residential details and contact information when you register or update an account.
• Login details, account preferences, responsible gambling choices and records of communications with support.
• Verification documents or information needed to confirm your identity, age, location or eligibility to use the service.
• Information about your account activity, including deposits, withdrawals, wagers, game activity, bonuses or other transactions connected with the account.

Payment and transaction information

We may handle payment method details, transaction references, deposit and withdrawal records, amounts, dates and information needed to investigate payment issues. Payment information may be processed through payment providers. Where appropriate, full payment details may be handled directly by the relevant provider rather than being stored by the casino website.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referral information, error reports and interactions with website features. This information helps us maintain the website, understand performance, identify suspicious activity and improve usability.

Sharing, security and retention

When information may be shared

Information may be shared with carefully selected service providers where they need it to perform a service for the website or to support the purposes described in this Privacy Policy. These providers may assist with payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, communications, analytics, security and professional services. They should only use information as needed for their agreed service or as otherwise permitted.

Information may also be disclosed where necessary to comply with a legal or official request, protect the website or another person, investigate suspected fraud or unlawful activity, enforce applicable terms, or support a business transfer or restructuring. We do not intend to sell personal information as a standalone product. Where information is handled by another provider, that provider may have its own privacy terms.

Security measures

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure connections and staff or supplier procedures. No website, online transmission or electronic storage system can be guaranteed to be completely secure. You should keep your login details confidential and contact support promptly if you suspect that your account or device has been compromised.

How long information is kept

Information is generally kept for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, dispute handling, security, financial records and service improvement. Some records must be kept for a period required by law even after an account is closed. The length of time may depend on the type of record and the circumstances. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of, subject to applicable obligations.

Your privacy rights and requests

Depending on the circumstances and any applicable exceptions, you may ask about the personal information held about you and request that it be handled appropriately. You may request access to your information, correction of information that is inaccurate or incomplete, deletion of information that is no longer needed, or withdrawal of consent previously given for marketing. A request to delete information may be limited where records need to be retained for legal, security, transaction, dispute or other legitimate requirements.

How to make a request

To exercise your data rights, including access, correction, deletion of your data or withdrawing consent to marketing, email support@heapsowinscasino.click. Please describe your request clearly and provide enough information for us to understand which account or information is involved. We may need to verify your identity before completing a request, particularly where the request involves account information or sensitive verification records.

We will review requests and respond within a reasonable period, subject to the nature of the request, the information available and any requirements that apply. If we cannot take the requested action, we will generally explain the reason, unless providing that explanation would create a legal, security or fraud-prevention concern. You may also contact us if you believe information has been handled incorrectly or if you have a question about this Privacy Policy.

Updates to this policy

This Privacy Policy may be updated when the website, its services, information practices or applicable requirements change. The latest version published on the website will apply from the time it is made available. We encourage players to review this page occasionally so they remain aware of how information may be handled. Continuing to use the website after an update may indicate that you have read the revised policy, except where any separate consent is required.